Shipping policy
Shipping Policy
Last updated: June 2026
Processing Times
All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer — we'll keep you informed.
Domestic Shipping (New Zealand)
We offer the following shipping options within New Zealand:
- Standard Shipping – Estimated delivery 7–14 business days
- Express Shipping – Estimated delivery 3–7 business days
Shipping rates are calculated at checkout based on your order size and location.
International Shipping (Australia & USA)
We ship to Australia and the United States. Estimated delivery times are:
- Australia – 7–14 business days
- United States – 10–21 business days
International shipping rates are calculated at checkout.
Duties & Taxes
International orders may be subject to customs duties, taxes, and import fees upon arrival in your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information.
Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your contact email]. We'll work with you to resolve the issue as quickly as possible.
Contact Us
For any shipping enquiries, please reach out to us at south45kustoms@gmail.com or through our website contact form.